XMPie joins CareAR, A Xerox Company, in creation of new category: Service Experience ManagementRESOURCES

XMPie joins CareAR, A Xerox Company, in creation of new category: Service Experience Management

Today, Xerox announced CareAR Holdings, Inc. (CareAR), our new software company that is setting out to revolutionize the service experience. XMPie will be integrated into CareAR, along with DocuShare, Xerox’s flagship software offerings.

This is an exciting time for us. CareAR will pioneer a new category of next-generation service delivery software referred to as Service Experience Management (SXM). This platform helps enterprises digitally transform the service experience to deliver improved customer outcomes, greater operational efficiencies and better environmental, health, and safety results—all while helping enterprises close the skills and talent gap of their workforce.

ServiceNow, one of the fastest-growing enterprise software firms has made a significant  investment into CareAR. This investment reflects their belief in our vision and our growth potential.

To support our vision as well as our customers’ evolving needs, we are investing in the company. This includes making ongoing investments in XMPie technologies, continuing to enhance the value of our offerings for our customers and over time, customers will benefit from product enhancements and having access to more capabilities. For a great overview of our new vision, please watch our SXM video here.

It is likely you have a couple of questions about whether this announcement impacts you. The answer is easy: nothing changes for you. Your contract, support and contact will remain the same. You also will be able to buy and use XMPie offerings independent of our SXM platform.

If you have any additional questions or want to learn more, please reach out to your Xerox or XMPie sales/support representatives.

We know you have choices and value your business. We look forward to continuing our partnership for years to come.